TA Operations Leader — Remote, AI & Analytics

CAI; Santa Fe (NM); Remote; USD 115,000 - 125,000; Full time

Job summary

CAI is seeking a Talent Acquisition Operations Manager to lead reporting, systems, and AI-enabled recruitment initiatives across the global TA function. This role blends hands-on Workday administration with strategic governance, metrics, and change management to optimize talent acquisition outcomes.

You will own the TA tech stack, drive operational transparency, and collaborate with HR, IT, and business leaders to deliver measurable improvements in efficiency and cost savings.

Qualifications

• 5+ years in Talent Acquisition Operations, HR Systems, or Recruiting Analytics, including experience presenting performance insight to senior stakeholders
• Turn data into a clear performance story for business leaders, not only building reports but guiding actions
• Hands-on Workday (ATS) administration required; Phenom (or comparable talent CRM) strongly preferred
• Experience owning or optimizing recruiting technology and media spend, including vendor management and renewal analysis
• Strong process-design and change-management skills with demonstrated adoption of new tools/workflows
• Advanced Excel/O365 and hands-on dashboard/reporting build experience; comfortable with people data at scale
• Experience supporting distributed or international teams and coordinating across US, India, and Philippines time zones

Responsibilities

• Performance Insight & Business Reporting: operationalize and evolve TA reporting for recruiting leads and TA/HR leadership
• Own TA metrics governance to ensure consistency across regions and segments
• Translate data into narrative to highlight changes, needle movers, and risks
• Deliver automated, standardized dashboards and productionize performance tools
• AI & Recruiting Technology Enablement: deliver TA tech roadmap and roll out new capabilities (sourcing agents, voice agents, automation)
• Own rollout, adoption, and measurement of AI across TA with process redesign
• Lead recruiter enablement and change management for new tools/workflows
• Track efficiency and cost-avoidance impact of AI-enabled recruiting for business visibility
• Systems & Platform Ownership: serve as owner/administrator for Workday (ATS) and Phenom (CRM) across regions
• Partner with IT/HRIS on system issues, enhancements, and upgrades
• Vendor, Spend & Tech-Stack ROI: manage TA technology and media budget; analyze cost-per-hire and spend optimization
• Provide analysis supporting vendor renewals and rationalization decisions
• Process, Governance & Continuous Improvement: design standardized TA workflows across regions; pair redesign with automation
• Partner with Onboarding to ensure seamless handoff from offer to start date and improve candidate-to-employee experience
• Own recruiter-facing process documentation (intake, SLAs, compliance like background checks)
• Partner with Legal on process changes affecting candidate experience or classification
• Capacity & Demand Planning: build recruiter capacity and throughput models; inform requisition-load balancing
• Partner with Finance/FP&A on requisition-volume forecasting
• Cross-Regional Coordination & Enablement: support tool adoption across US and international TA teams; maintain data hygiene
• Provide training and enablement to recruiters on systems and processes
• Employer Brand & EVP Operations: own employer-brand ops including Glassdoor; partner with Marketing on recruitment campaigns and EVP execution

Skills

Data analysis

Reporting

Dashboards

Stakeholder management

Workday admin

Education

Tools

Workday

Phenom

Job description

CAI is seeking a Talent Acquisition Operations Manager to lead reporting, systems, and AI-enabled recruitment initiatives across the global TA function. This role blends hands-on Workday administration with strategic governance, metrics, and change management to optimize talent acquisition outcomes.

You will own the TA tech stack, drive operational transparency, and collaborate with HR, IT, and business leaders to deliver measurable improvements in efficiency and cost savings.