Systems Architect - ServiceNow ECM

Dexian; United States; Remote; USD 100,000 - 130,000; Full time

Job summary

A leading talent solutions provider in the United States is seeking a Systems Architect specializing in ServiceNow ECM. This 100% remote contract position involves leading technical discovery sessions, developing and configuring ECM features, and supporting user acceptance testing. Ideal candidates should have strong experience in integrating applications within the ECM framework. Join a team committed to leveraging technology for positive change across organizations.

Responsibilities

• Lead workshops to gather requirements for integrating new tools/features into ECM.
• Translate requirements into user stories and manage the ECM backlog.
• Design technical solutions for integration, considering dependencies and data requirements.
• Develop designs and configure ECM modules based on business needs.
• Assist with UAT and defect resolution during platform configurations.

Job description

Systems Architect - ServiceNow ECM

100% Remote • 12+ Months • Contract

Key Responsibilities

1. Technical Discovery and Design
   • Lead workshops to gather requirements for integrating new tools/features into ECM (ServiceNow).
   • Translate requirements into user stories and add to the ECM backlog.
   • Design technical solutions for integration, considering dependencies, data requirements, and database schemas.
   • Create integration designs between ECM and backend systems.
   • Review designs with stakeholders for approval and provide weekly status updates.
2. Development & Configuration
   • Develop designs and configure modules in the ECM platform based on business needs.
   • Conduct quality reviews, unit testing, and address defects or performance issues.
   • Demonstrate functionality to stakeholders.
3. Support User Acceptance Testing (UAT)
   • Assist with UAT and defect resolution (P0 to P4 issues) during platform configurations.
   • Provide Level 3 support for critical defects and perform root cause analysis as needed.
4. ECM Feature Development & Integration
   • Develop and configure new features in the ECM system (ServiceNow).
   • Integrate applications with ECM modules, including:
     • Case Management
     • Service Portal
     • Service Catalog
     • Agent Chat
     • Advanced Work Assignment

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority‑owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting‑edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory‑changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.