ServiceNow Implementation Business Analyst

Dexian; Tallahassee (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Dexian is seeking a Senior Business Analyst to lead elicitation, analyze enterprise processes, and produce detailed requirements for ServiceNow implementations in a Tallahassee, FL on-site setting.

You will facilitate workshops, maintain traceability, support testing and training, and collaborate with business and technical stakeholders to deliver measurable improvements within a contract through August 2027.

Qualifications

• Minimum five years of business analysis experience supporting enterprise technology implementations.
• Minimum three years supporting ServiceNow implementations or platform enhancements.
• Experience eliciting, documenting, validating, and managing business and functional requirements.
• Experience facilitating stakeholder workshops and requirements sessions.
• Experience documenting business processes, workflows, and functional specifications.
• Experience supporting solution validation and user acceptance testing.

Responsibilities

• Lead requirements elicitation and analysis activities.
• Facilitate meetings and workshops with business and technical stakeholders.
• Analyze current business processes and identify opportunities for improvement within approved project scope.
• Develop business, functional, and non-functional requirements.
• Prepare process flows, user stories, use cases, and supporting documentation.
• Coordinate business validation and requirements approvals.
• Support solution demonstrations and stakeholder reviews.
• Assist with system testing, user acceptance testing, defect tracking, and solution validation.
• Develop and maintain requirements traceability throughout implementation.
• Support communications, training, organizational adoption, and continuous improvement initiatives.
• Business, functional, and non-functional requirements documentation.
• Process maps, workflows, use cases, and user stories.
• Requirements traceability matrix and change tracking.
• Stakeholder workshop facilitation and meeting documentation.
• Business validation and approval documentation.
• Support for system testing, user acceptance testing, and defect resolution.

Skills

Business analysis

Stakeholder facilitation

Requirements management

Process modeling

User stories

UAT support

Traceability

Education

Bachelor's degree

CBAP

PMI-PBA

Tools

ServiceNow

Job description

Job Title: Business Analyst, ServiceNow
Job Location: Tallahassee, FL (on-site)
Job Duration: Contract through August 2027
Job Tasks and Activities:

• Lead business requirements elicitation and analysis activities.
• Facilitate meetings and workshops with business and technical stakeholders.
• Analyze current business processes and identify opportunities for improvement within approved project scope.
• Develop business, functional, and non-functional requirements.
• Prepare process flows, user stories, use cases, and supporting documentation.
• Coordinate business validation and requirements approvals.
• Support solution demonstrations and stakeholder reviews.
• Assist with system testing, user acceptance testing, defect tracking, and solution validation.
• Develop and maintain requirements traceability throughout implementation.
• Support communications, training, organizational adoption, and continuous improvement initiatives.
• Business, functional, and non-functional requirements documentation.
• Process maps, workflows, use cases, and user stories.
• Requirements traceability matrix and change tracking.
• Stakeholder workshop facilitation and meeting documentation.
• Business validation and approval documentation.
• Support for system testing, user acceptance testing, and defect resolution.

Required Experience

• Minimum five (5) years of business analysis experience supporting enterprise technology implementations.
• Minimum three (3) years supporting ServiceNow implementations or platform enhancements.
• Experience eliciting, documenting, validating, and managing business and functional requirements.
• Experience facilitating stakeholder workshops and requirements sessions.
• Experience documenting business processes, workflows, and functional specifications.
• Experience supporting solution validation and user acceptance testing.

Preferred Experience

• Experience implementing multiple ServiceNow products or modules.
• Experience supporting ITSM, Case Management, CMDB, ITOM, Employee Center, or related ServiceNow capabilities.
• Experience with business process improvement methodologies.
• Experience supporting organizational change management and user adoption.
• Experience working within a public sector or government environment.

Education

Bachelor's degree from an accredited college or university in Information Technology, Business Administration, Computer Science, or a related field, or equivalent professional experience.

• Certified Business Analysis Professional (CBAP), PMI Professional in Business Analysis (PMI-PBA), or equivalent certification preferred.
• ServiceNow certification(s) preferred.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.