ServiceNow Architect

Zillion Technologies, Inc.; Ashburn (VA); On-site; USD 96,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k)

Job summary

Zillion Technologies, Inc. is seeking a senior ServiceNow architect to lead the platform's architecture, ownership of CMDB/CSDM health, and enable Discovery and Service Mapping at scale.

You will implement ITOM and ITAM, stand up certificate management, and deliver high-fidelity integrations with SCCM, Jamf, AWS, Nexthink, NetBox, Infoblox, and more. You'll explore practical AI/GenAI use cases to boost productivity and decision-making, build dashboards and KPIs, and mentor engineers while

Qualifications

• 8–10+ years on ServiceNow; 5+ in architecture across CMDB/CSDM, ITOM, ITAM (HAM Pro & SAM Pro), Discovery/Service Mapping.
• Hands-on with Service Graph Connectors (SCCM/MECM, Jamf, Nexthink, NetBox, Infoblox) and cloud integrations.
• Strong Identification & Reconciliation, Data Manager, reporting/PA.
• Deep experience in asset lifecycle management, reconciliation, reclamation/harvesting, software entitlement management, and CMDB-AM alignment.
• Scripting (Glide/JS), IntegrationHub/Flow Designer; MID troubleshooting.
• Infra fundamentals: networks, OS, virtualization, cloud, IPAM/DNS, PKI.

Responsibilities

• Own CMDB architecture, data model, Identification & Reconciliation rules, and CSDM adoption.
• Enable Discovery & Service Mapping; optimize MIDs, probes/patterns, and service maps.
• Implement ITOM (Event/Health/AIOps as applicable) and ITAM end-to-end.
• HAM Pro: asset lifecycle, asset normalization, reconciliation, stockroom & PAR, reclamation/harvesting, refresh & disposal workflows.
• Stand up certificate inventory/management; automate issuance/renewal and alerts.
• Build dashboards/KPIs; establish governance, runbooks, and guardrails.
• Partner cross-functionally (Infra/Cloud/Asset) and mentor engineers.

Skills

ServiceNow architecture

CMDB/CSDM

ITOM/ITAM

Discovery & Service Mapping

Scripting Glide/JS

IntegrationHub/Flow Designer

MID troubleshooting

Cloud integrations

Data reconciliation

Job description

Lead the architecture of our ServiceNow platform - own CMDB/CSDM health, enable Discovery and Service Mapping at scale, implement ITOM and ITAM (HAM Pro & SAM Pro), stand up certificate management, and deliver high-fidelity integrations (Service Graph Connectors: SCCM, Jamf, AWS, Nexthink, NetBox, Infoblox, etc.). Explore practical AI/GenAI use cases to boost productivity and decision-making.

Key Responsibilities :

• Own CMDB architecture, data model, Identification & Reconciliation rules, and CSDM adoption.
• Enable Discovery & Service Mapping; optimize MIDs, probes/patterns, and service maps.
• Implement ITOM (Event/Health/AIOps as applicable) and ITAM end-to-end.
• HAM Pro: asset lifecycle, asset normalization, reconciliation, stockroom & PAR, reclamation/harvesting, refresh & disposal workflows.
• Stand up certificate inventory/management; automate issuance/renewal and alerts.
• Build dashboards/KPIs; establish governance, runbooks, and guardrails.
• Partner cross-functionally (Infra/Cloud/Asset) and mentor engineers.

Required Qualifications :

• 8–10+ years on ServiceNow; 5+ in architecture across CMDB/CSDM, ITOM, ITAM (HAM Pro & SAM Pro), Discovery/Service Mapping.
• Hands-on with Service Graph Connectors (SCCM/MECM, Jamf, Nexthink, NetBox, Infoblox) and cloud integrations.
• Strong Identification & Reconciliation, Data Manager, reporting/PA.
• Deep experience in asset lifecycle management, reconciliation, reclamation/harvesting, software entitlement management, and CMDBꉔAM alignment.
• Scripting (Glide/JS), IntegrationHub/Flow Designer; MID troubleshooting.
• Infra fundamentals: networks, OS, virtualization, cloud, IPAM/DNS, PKI.

Compensation :

$70-$80/hr

This is the targeted compensation range for this role. Please note that this range is provided as a guideline and the final offer will be based on several factors, including but not limited to, skillset and competencies, level of experience, education, certifications, and location.

Benefits :

We offer a comprehensive benefits package including medical, dental, vision, life, and disability insurance; 401(k)

Work Authorization :

Work sponsorship is not available for this position. Applicants must be authorized to work in the United States without sponsorship.

Equal Employment Opportunity :

Zillion Technologies is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local law.