Student Services Navigator – Campus Support

National University; Fresno (CA); Vor Ort; CAD 39.000 - 50.000; Vollzeit

Zusammenfassung

National University is seeking a Campus Support Specialist to provide on-site support for students and prospective students. The role includes handling inquiries, assisting with advising and university services, and maintaining records.

You will act as a liaison for remote advising and help ensure a smooth enrollment experience. The position requires a bachelor's degree (or equivalent) and at least 3 years of customer service experience, preferably in higher education.

Qualifikationen

• Bachelor's degree preferred or equivalent combination of education and experience.
• Minimum of three (3) years of experience in customer service or related required.
• Experience in higher education preferred.
• Experience working in a technology-driven enterprise preferred.

Aufgaben

• Handle phone calls, in-person walk-ins, and emails from prospective students.
• Assist with student queries related to advising and university services.
• Maintain and input information into databases.
• Plan and coordinate events with the Associate Center Director.
• Provide direct support and case management to students navigating academic and personal challenges.

Kenntnisse

Customer service

Communication

Interpersonal skills

Multitasking

Organizational skills

Ausbildung

Bachelor's degree or equivalent

Tools

Microsoft Word

Microsoft Office

Jobbeschreibung

National University is seeking a Campus Support Specialist to provide on-site support for students and prospective students. The role includes handling inquiries, assisting with advising and university services, and maintaining records.

You will act as a liaison for remote advising and help ensure a smooth enrollment experience. The position requires a bachelor's degree (or equivalent) and at least 3 years of customer service experience, preferably in higher education.