Student Records Front Desk Clerk

State of Georgia; Augusta (GA); Hybrid; USD 30,000 - 32,000; Full time

Job summary

Augusta Technical College is seeking a Registrar’s Office Assistant to provide administrative and customer support for the Office of Student Records. You will be the first contact for students, faculty, staff, and the public, handling inquiries, records requests, and daily operations with confidentiality in mind.

The role supports graduation, enrollment verification, and transcripts, while collaborating with Admissions, Advising, Financial Aid, and other departments to resolve routine records

Qualifications

• High school diploma or equivalency and at least 2 years of full-time related work experience.
• Credential in Business Technology or related field preferred.
• One year of related work experience required.

Responsibilities

• Serve as the primary front desk representative for the Office of Student Records.
• Greet students, faculty, staff, and visitors professionally.
• Answer calls and respond to emails promptly regarding records services.
• Process routine transcript requests and enrollment verifications.
• Assist with graduation procedures and related documentation.
• Maintain confidentiality of student records per FERPA and policies.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Technology skills

Education

High school diploma

High school equivalency

Tools

Banner software

FERPA compliance

Job description

Augusta Technical College is seeking a Registrar’s Office Assistant to provide administrative and customer support for the Office of Student Records. You will be the first contact for students, faculty, staff, and the public, handling inquiries, records requests, and daily operations with confidentiality in mind.

The role supports graduation, enrollment verification, and transcripts, while collaborating with Admissions, Advising, Financial Aid, and other departments to resolve routine records