Student Records & Registrar Support Specialist

Flagler College; Saint Augustine (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

Flagler College is seeking a Registrar Clerk to provide frontline service and administrative support in the Registrar’s Office. You will help maintain accurate student records, handle inquiries, and process record transactions across registration and graduation services.

The role emphasizes high attention to detail, confidentiality, and customer service during peak registration periods. Strong communication and organizational skills are essential for success in this busy academic setting.

Qualifications

• Associate’s degree or equivalent combination of education and related work experience.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel).
• Strong organizational and customer service skills.

Responsibilities

• Frontline service & communication: serves as the first point of contact with professionalism and student-centered approach.
• Responds to inquiries regarding registration, academic records, and registrar services.
• Prepares and distributes enrollment verification letters.
• Processes forms and transactions such as name/address updates, transcript requests, FERPA releases, course registrations, withdrawals, paid cancels, and grade changes.
• Utilizes multiple software solutions to manage and execute job functions; assigns, tracks, and resolves service tickets accurately and timely.
• Participates in registration periods for all terms and supports office events; ensures FERPA compliance and confidentiality of student records.

Skills

Communication skills

Customer service

Organizational skills

Education

Associate’s degree or equivalent

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

Flagler College is seeking a Registrar Clerk to provide frontline service and administrative support in the Registrar’s Office. You will help maintain accurate student records, handle inquiries, and process record transactions across registration and graduation services.

The role emphasizes high attention to detail, confidentiality, and customer service during peak registration periods. Strong communication and organizational skills are essential for success in this busy academic setting.