Registrar Clerk

Flagler College; Saint Augustine (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

Flagler College is seeking a Registrar Clerk to provide frontline service and administrative support in the Registrar’s Office. You will help maintain accurate student records, handle inquiries, and process record transactions across registration and graduation services.

The role emphasizes high attention to detail, confidentiality, and customer service during peak registration periods. Strong communication and organizational skills are essential for success in this busy academic setting.

Qualifications

• Associate’s degree or equivalent combination of education and related work experience.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel).
• Strong organizational and customer service skills.

Responsibilities

• Frontline service & communication: serves as the first point of contact with professionalism and student-centered approach.
• Responds to inquiries regarding registration, academic records, and registrar services.
• Prepares and distributes enrollment verification letters.
• Processes forms and transactions such as name/address updates, transcript requests, FERPA releases, course registrations, withdrawals, paid cancels, and grade changes.
• Utilizes multiple software solutions to manage and execute job functions; assigns, tracks, and resolves service tickets accurately and timely.
• Participates in registration periods for all terms and supports office events; ensures FERPA compliance and confidentiality of student records.

Skills

Communication skills

Customer service

Organizational skills

Education

Associate’s degree or equivalent

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

JOB DESCRIPTION

The Registrar Clerk provides frontline service and administrativesupport to the Registrar’s Office, ensuring the accuracy of studentrecords and the smooth operation of office functions. This positionshares responsibility for responding to student, faculty, staff,and parent inquiries; processing student record transactions; andsupporting registration and graduation services.

RESPONSIBILITIES

ESSENTIAL FUNCTIONS:

• Frontline Service & Communication


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  • Serves as the first point of contact (in person, phone, email)for the Registrar’s Office with professionalism and astudent-centered approach.
  
  
  • Responds to inquiries regarding registration, academic records,and general Registrar services.
  
  
  • Prepares and distributes enrollment verification letters.
  
  
  
  


• Student Records Processing


• 
  
  
  
  • Processes forms and transactions such as name and addressupdates, transcript requests, enrollment verifications, FERPAreleases, course registrations, course withdrawals, paid cancels,and grade changes.
  
  
  
  


• Systems & Technology


• 
  
  
  
  • Utilizes multiple software solutions to manage and execute jobfunctions.
  
  
  • Assigns, tracks, and resolves service tickets accurately andtimely.
  
  
  
  


• Office & Event Support


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  • Participates in registration periods for all terms (fall,spring, summer, FlagSHIP).
  
  
  • Supports office events and initiatives as assigned.
  
  
  • Assists the College Registrar in monitoring FERPA complianceand safeguarding the confidentiality of student records.
  
  
  
  

QUALIFICATIONS

MINIMUM QUALIFICATIONS:

• Associate’s degree or equivalent combination of education andrelated work experience.


• Excellent verbal and written communication skills.


• Proficiency in Microsoft Office Suite (Word, Excel).


• Strong organizational and customer service skills.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree.


• Two or more years of customer service experience in highereducation or a related field.


• Knowledge of higher education procedures, student records, andregistrar functions.

WORK CONDITIONS:

• Standard office hours (8:00 a.m. – 5:00 p.m.), with occasionalevening and weekend hours required (e.g., term registration,graduation ceremony).


• Work performed under limited direct supervision, requiringdiscretion, accuracy, and confidentiality.


• This is a fast-paced environment with frequent interruptions,and the incumbent will be expected to perform with a high degree ofaccuracy and attention to detail.