Student Records Coordinator 2

Clayton State University; Georgia; On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

Health insurance

Tuition Assistance Program

Job summary

Augusta University in Georgia is seeking a Student Records Coordinator within the Registrar's Office to manage all course scheduling processes and audit data entry for course sections. The role involves coordinating with campus partners to improve the customer experience of the course schedule.

Responsibilities include auditing data, communicating deadlines, and providing training and resources to scheduling staff while upholding AU policies and ensuring confidentiality of student information.

Qualifications

• Bachelor's degree and one year of customer service or related experience, or high school diploma with two years of customer service or related experience.
• Intermediate knowledge of computers and office equipment; preferably Excel, records management experience.
• Knowledge of AU policies and Banner/SRS; ability to explain policies and maintain student records.

Responsibilities

• Course Data Auditing and Correction: ensure all course sections have mandatory information for reporting; monitor CIR and policy compliance.
• Course Scheduling: assist with rolling the schedule forward each term; notify departments of deadlines and responsibilities.
• Course Scheduling Email Resource: respond to scheduling inquiries; manage the [e-mail] mailbox and resolve issues.
• Communication: maintain scheduling content on the Registrar's website and prepare the Curriculum calendar resources.
• Training: provide training to scheduling coordinators and staff; prepare training materials and videos.
• Other duties as assigned.

Skills

Detail-Oriented

Verbal & written communication

Microsoft Office

Banner & SRS knowledge

Education

Bachelor's degree

High School Diploma/GED

Tools

Banner

SRS

CIR / scheduling tools

Microsoft Excel

Job description

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world‑class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.

Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.

The Office of the Registrar at Augusta University strives to serve our community with excellence, integrity, accuracy and efficiency. We provide superior customer service while maintaining and preserving student academic records, supporting academic progress and providing academic certification. Our office serves as a resource to students, faculty, staff and alumni.

The Registrar's Office strives to:

Provide the highest quality service to students, faculty, staff and the community in a courteous and professional manner. Develop and implement standard operation procedures that will ensure the accuracy, integrity, security and preservation of academic records. Complete frequent peer analysis, stay informed on industry best practices, utilize the latest technology and encourage suggestions from our customers for delivering quality service. Provide professional development opportunities to expand the individual potential of Registrar employees to meet the needs of the department and university.

Job Summary

As a member of the Curriculum Team in the Registrar's Office the Student Records Coordinator is responsible for managing all course scheduling processes in the Registrar's Office and managing the decentralized scheduling process of the campus. They will audit all data entry for course sections and manage all communications for course scheduling from the Registrar's Office. The person in this position will collaborate with other campus partners who work with the course schedule to improve the experience of customers utilizing the course schedule

Responsibilities

The duties include but are not limited to:

Course Data Auditing and Correction:
Ensures all course sections include mandatory information for state and federal reporting. Manages the Curriculum Inventory Reporting process, Course Attributes Reporting process, Monitors for compliance of all AU Policies for course scheduling. These include but are not limited to: Standard Course Meeting Time Policy, Course and Classroom Scheduling Policy. Validates Academic Data Collection reporting each semester and makes appropriate corrections.

Course Scheduling:
Assists with preparations and with rolling the course schedule forward each term, assists with notifications to department contacts of course scheduling deadlines and responsibilities. Assists departments with scheduling questions. Monitors the progress of section updates which must occur according to set deadlines. Audits and updates course fees, course attributes, CIR completion. Publishes the schedule of classes, manages variable eCore, eMajor, USGG and related Ingress processes. Collaborates regarding classroom scheduling release and required textbook and materials attribute updates with the bookstore.

Course Scheduling Email Resource:
Monitors and responds to course scheduling correspondence sent to the [e-mail] email resource. Creates and updates classes based on correspondence while adhering to regulations and section coding standards. Investigate and troubleshoot registration issues related to sections.

Communication:
Creates, reviews, and updates content associated with course scheduling for the Registrars website in coordination with the Communications Specialist and leadership. Participates in planning and preparation work related to the Curriculum calendar for the scheduling process. Maintains associated resources, including the schedule reading guide. Creates and maintains standard operating procedures.

Training:
Provides training in various formats to scheduling coordinators and Registrars Office personnel as needed. Participates in planning and hosting of scheduling workshops and town halls. Coordinates Teams and Zoom meetings with customers as needed for course scheduling assistance and training. Provides and maintains training videos, job aids and other resources to assist with training.

Other duties as assigned: Perform all other duties as assigned.

Required Qualifications

Bachelors' degree from an accredited college or university and one year of customer service or related experience

OR

High School Diploma/GED from a recognized state or federal accrediting organization with two years of customer service or related experience.

Preferred Qualifications

Intermediate knowledge of computers and office equipment is needed; Preferably, skilled in Microsoft Excel, experience in customer service and/or records management.

Knowledge, Skills, & Abilities

KNOWLEDGE
Knowledge of AU policies and procedures; ability to explain policies and procedures ability to maintain student records in Banner.

Thorough knowledge of USG rules and regulations

Thorough knowledge of University policies and procedures related to AU

Proficient with Microsoft Office Suite and other computer software/databases

Knowledge of integrated information systems and principles, policies and techniques of education administration

SKILLS

Detail-Oriented ability to concentrate on student data for long periods of time.

Excellent technical skills.

Excellent verbal/written communication, interpersonal, organizational and planning skills

ABILITIES
Ability to maintain confidentiality
Ability to explain policies and procedures
Ability to maintain student records in Banner & SRS
Ability to exercise sound judgment and make responsible decisions
Ability to work independently, strong problem solving skills and detail oriented
Ability to effectively and professionally interact and provide information to students, faculty, staff, administration and the general public

Shift/Salary/Benefits

Shift: Days; M-F (Work outside of normal business hours may be required)

Pay Band: B6

Salary: Minimum: $18.85/hour - Midpoint: $18.92/hour

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program.

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.

Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Other Information

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."

Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.