Strategic Sales Operations & Analytics Leader

Capgemini; Irving (TX); On-site; USD 118,000 - 215,000; Full time

Job summary

Capgemini Irving, TX is seeking a Lead Sales Operations Analyst to bridge business needs and technology solutions. You will lead requirements, shape BRD/FRD, and drive user stories, acceptance criteria, and process workflows across cross-functional teams.

You will collaborate with IT, product, and QA, support Agile ceremonies, and contribute to data mapping and system integration efforts. A strong business/biz-IT liaison capability is essential.

Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, or related field.
• Experience in eliciting requirements, modeling processes, and reengineering business processes.
• Proficiency with Agile, Scrum, and Waterfall environments.
• Proven ability with JIRA, Confluence, Visio, Azure DevOps, and MS Office.
• Strong analytical, communication, and stakeholder management skills.
• Experience creating user stories, acceptance criteria, and process workflows.

Responsibilities

• Lead requirement gathering workshops with business and IT stakeholders.
• Analyze current processes and identify improvement opportunities.
• Translate requirements into BRD/FRD, user stories, flows, and use cases.
• Facilitate stakeholder meetings and manage sign-off processes.
• Collaborate with solution architects, developers, QA, and project managers throughout the lifecycle.
• Support Agile ceremonies including sprint planning, backlog grooming, and UAT.
• Perform gap analysis, impact assessment, and root cause analysis.
• Assist in data mapping, process transformation, and system integration initiatives.
• Support UAT, defect triage, and production validation.
• Track risks, issues, assumptions, and dependencies; ensure alignment with objectives.

Skills

Requirements elicitation

Process modeling

Business process reengineering

Agile

Scrum

Waterfall

Stakeholder mgmt

User stories

Acceptance criteria

Data analysis

Education

Bachelor's degree

Tools

JIRA

Confluence

Visio

Azure DevOps

Microsoft Office

Job description

Capgemini Irving, TX is seeking a Lead Sales Operations Analyst to bridge business needs and technology solutions. You will lead requirements, shape BRD/FRD, and drive user stories, acceptance criteria, and process workflows across cross-functional teams.

You will collaborate with IT, product, and QA, support Agile ceremonies, and contribute to data mapping and system integration efforts. A strong business/biz-IT liaison capability is essential.