Remote Strategic Observability Architect

New Relic, Inc.; Houston (TX); Remote; USD 226,000 - 283,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Parental leave

Mental health benefits

401(k) plan with match

11 paid holidays

Volunteer time off

Job summary

New Relic, Inc. is seeking a Solutions Architect to guide observability transformations for customers across segments. You will lead blueprint engagements, document current and desired states, and deliver solutions aligning with business goals.

You will create reference architectures, blogs, and presentations while advancing your skills through training and mentorship. The role emphasizes collaboration with sales, engineering, product management, and marketing, and requires strong communication

Qualifications

• 4+ years of professional experience developing in at least one programming language such as Java, Python, or Golang.
• Hands‑on experience and functional understanding of OpenTelemetry standards and other OSS such as Prometheus and Grafana.
• Experience in observability with New Relic, Splunk, AppDynamics, DataDog, Dynatrace, Grafana Labs, or other observability platforms.
• Understanding of Incident Management and Service Level measurement approaches (SLI/SLO).
• Experience with DevOps, SRE, and Platform Engineering service delivery disciplines.
• Hands‑on experience with cloud‑native technologies - Kubernetes, Docker, serverless.
• Presentation and communication skills at both technical and executive levels.
• Ability to analyze and interpret business requirements and customer interactions to anticipate and guide their needs.

Responsibilities

• In collaboration with sales and technical success managers, you will lead blueprint engagements that ultimately guide the customer on how to achieve their observability goals with the New Relic platform while also aligning with the business.
• Understand and document the customer's current and desired state of observability and design solutions to address identified gaps.
• Engage with customers on-site and remotely to accelerate transformation initiatives and observability maturity for New Relic customers and prospects.
• Build the brand, trust, and credibility in the observability space by developing artifacts such as reference architectures, technical blogs, conference presentations, and a field resource repository.
• Continuously improve your technical, communication, and professional skills with a focus on personal mastery and team learning through activities such as training, reading, and seeking mentorship from others.

Skills

Programming languages (Java/Python/Gol

Education

Bachelor's degree in Computer Science

Tools

OpenTelemetry

Prometheus

Grafana

New Relic

Splunk

AppDynamics

DataDog

Dynatrace

Kubernetes

Docker

serverless

Job description

New Relic, Inc. is seeking a Solutions Architect to guide observability transformations for customers across segments. You will lead blueprint engagements, document current and desired states, and deliver solutions aligning with business goals.

You will create reference architectures, blogs, and presentations while advancing your skills through training and mentorship. The role emphasizes collaboration with sales, engineering, product management, and marketing, and requires strong communication