Strategic Merchant Success Manager (Remote)

ShipBob, Inc.; Massachusetts; À distance; USD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision & Basic Life

Paid Holidays & Flexible Time Off

Discretionary bonus program

Résumé du poste

ShipBob, Inc. is seeking a Senior Merchant Success Manager to deliver a world-class experience for enterprise and strategic merchants.

You will manage executive-level relationships, conduct business reviews, and drive tactical account planning while aligning with ShipBob’s growth into new markets. The role requires 4–6 years in sales/merchant services, strong relationship-building skills, and proficiency with MS Office.

Qualifications

• 4–6 years of experience in sales and merchant services.
• Ability to build consultative and executive-level customer relationships.
• Strong MS Office proficiency.

Responsabilités

• Collaborate with internal stakeholders to continuously improve the merchant experience.
• Increase the average performance and KPIs of your customers to ensure a world-class customer experience.
• Coach team members to enhance performance with middle-market, complex merchants.
• Analyze merchants’ supply chain performance and identify opportunities or risks to advise proactive countermeasures.
• Conduct business reviews and track merchant growth within ShipBob and identify expansion opportunities.
• Grow and maintain strategic relationships at all levels within your merchants.

Connaissances

Sales experience

Merchant services

Executive relationships

Team leadership

Outils

Microsoft Office

Description du poste

ShipBob, Inc. is seeking a Senior Merchant Success Manager to deliver a world-class experience for enterprise and strategic merchants.

You will manage executive-level relationships, conduct business reviews, and drive tactical account planning while aligning with ShipBob’s growth into new markets. The role requires 4–6 years in sales/merchant services, strong relationship-building skills, and proficiency with MS Office.