Remote Senior Merchant Success Manager

ShipBob, Inc.

Minnesota

Remote

USD 81,000 - 135,000

Full time

7 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Medical, Dental, Vision & Basic Life

Paid parental leave

Paid holidays & flexible time off

Paid sick leave

Wellness days

401K match

Comprehensive benefits

Culture & social media presence

Job summary

ShipBob is seeking a Senior Merchant Success Manager to deliver a world-class experience for enterprise and strategic merchants. You will align with executive stakeholders, run business reviews, and drive strategic account planning to scale merchant relationships.

You will collaborate with cross-functional teams, analyze supply chains, and identify opportunities to expand engagement while maintaining a high-performance culture. Remote in the United States.

Qualifications

4–6 years of sales and merchant services experience.
Experience with business reviews and stakeholders.
Proven ability to build executive-level relationships.
Strong written and verbal communication skills.
Comfortable in a fast-paced environment.

Responsibilities

Work with internal stakeholders to improve the merchant experience.
Increase performance/KPIs of customers for world-class service.
Coach team members to support middle-market merchants.
Analyze supply chain performance and advise countermeasures.
Conduct business reviews and track merchant growth.
Maintain strategic relationships at all levels within merchants.
Perform additional duties as needed.

Skills

Sales experience

Merchant services

Executive relationships

Conflict resolution

Microsoft Office

Job description

You will collaborate with cross-functional teams, analyze supply chains, and identify opportunities to expand engagement while maintaining a high-performance culture. Remote in the United States.

Get your free, confidential resume review.

or drag and drop your file here.