Senior Merchant Success Leader — Remote

ShipBob, Inc.; Florida; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Basic Life

Paid Holidays & Flexible Time Off

Discretionary bonus plan

Job summary

ShipBob, Inc. is seeking a Senior Merchant Success Manager to deliver a world-class experience for enterprise and strategic merchants. You will partner with internal teams, conduct business reviews, and translate merchant needs into actionable account plans.

The role requires 4–6 years in sales and merchant services, strong executive relationships, and proficiency with Microsoft Office. You will drive growth, manage complex mid-market accounts, and help merchants scale with ShipBob's fulfillment

Qualifications

• 4 - 6 years of experience in sales and merchant services in a related industry.
• Demonstrated ability to build consultative and executive-level customer relationships.
• Established ability to foster a positive team culture.

Responsibilities

• Work closely with internal stakeholders and team leads to continuously improve the merchant experience.
• Increase the average performance and KPIs of your customers to ensure a world-class customer experience.
• Coach team members to enhance performance to middle market, complex merchants.
• Analyze your merchants' supply chain performance and identify opportunities or risks to help advise proactive countermeasures.
• Conduct business reviews and track merchant growth within ShipBob and identify areas for further expansion.
• Grow and maintain transparent and strategic relationships at all levels within your merchants.

Skills

Executive relationships

Consultative selling

Team leadership

Microsoft Office Suite

Tools

Microsoft Office Suite

Job description

ShipBob, Inc. is seeking a Senior Merchant Success Manager to deliver a world-class experience for enterprise and strategic merchants. You will partner with internal teams, conduct business reviews, and translate merchant needs into actionable account plans.

The role requires 4–6 years in sales and merchant services, strong executive relationships, and proficiency with Microsoft Office. You will drive growth, manage complex mid-market accounts, and help merchants scale with ShipBob's fulfillment