Senior Merchant Success Manager - Enterprise Growth

ShipBob, Inc.; Crystal Bay (NV); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Basic Life Insurance

Paid Holidays

Flexible Time Off

Bonus eligibility

Job summary

ShipBob, Inc. in the United States seeks a Senior Merchant Success Manager to deliver a world‑class experience for enterprise and strategic merchants. You will manage executive relationships and lead strategic account planning to grow merchants expanding into new markets and diversification of fulfillment.

The role requires 4–6 years in sales and merchant services, strong stakeholder collaboration, and proficiency in MS Office. This is a remote opportunity with national scope.

Qualifications

• 4 - 6 years of experience in sales and merchant services in a related industry.
• Established ability to manage and foster a positive team culture.
• Demonstrated ability to build consultative and executive‑level customer relationships.
• Advanced experience in Microsoft Office Suite.

Responsibilities

• Work closely with internal stakeholders and team leads to continuously improve the merchant experience.
• Increase the average performance and KPIs of your customers' to ensure a world‑class customer experience.
• Coach team members to enhance performance to middle market, complex merchants.
• Analyze your merchants' supply chain performance and identify opportunities or risks to help advise proactive countermeasures.
• Conduct business reviews and track merchant growth within ShipBob and identify areas for further expansion.
• Grow and maintain transparent and strategic relationships at all levels within your merchants.

Skills

Consultative selling

Executive relationships

Microsoft Office Suite

Tools

Microsoft Office Suite

Job description

ShipBob, Inc. in the United States seeks a Senior Merchant Success Manager to deliver a world‑class experience for enterprise and strategic merchants. You will manage executive relationships and lead strategic account planning to grow merchants expanding into new markets and diversification of fulfillment.

The role requires 4–6 years in sales and merchant services, strong stakeholder collaboration, and proficiency in MS Office. This is a remote opportunity with national scope.