Enterprise Merchant Success Manager (Remote)

ShipBob, Inc.; Missouri; Remote; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Basic Life

Paid Holidays & Flexible Time Off

Discretionary bonus plan eligibility

Job summary

ShipBob, Inc. is seeking a Senior Merchant Success Manager to lead the strategic support of enterprise and mid-market merchants. You’ll partner with merchants to understand their needs, deliver value, and drive expansion while maintaining a world-class experience across the ShipBob platform.

You will collaborate with internal teams, conduct business reviews, and coach colleagues to scale performance. Remote role; 4–6 years in sales/merchant services required; strong MS Office skills and

Qualifications

• 4–6 years of experience in sales and merchant services.
• Ability to build consultative, executive‑level customer relationships.
• Advanced proficiency in Microsoft Office Suite.

Responsibilities

• Collaborate with internal stakeholders to improve the merchant experience.
• Increase performance metrics of assigned customers to deliver world‑class service.
• Coach team members to support middle‑market merchants.
• Analyze merchants' supply chain performance and advise countermeasures.
• Conduct business reviews and identify growth opportunities.
• Build transparent, strategic relationships at all levels within your merchants.
• Drive account planning and retention strategies.

Skills

Consultative selling

Executive relationships

Team leadership

Strong communication

Tools

Microsoft Office Suite

Job description

ShipBob, Inc. is seeking a Senior Merchant Success Manager to lead the strategic support of enterprise and mid-market merchants. You’ll partner with merchants to understand their needs, deliver value, and drive expansion while maintaining a world-class experience across the ShipBob platform.

You will collaborate with internal teams, conduct business reviews, and coach colleagues to scale performance. Remote role; 4–6 years in sales/merchant services required; strong MS Office skills and