Senior Merchant Success Strategist (Remote)

ShipBob, Inc.; Guin (AL); Teletrabalho; USD 140 000 - 200 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical Insurance

Paid holidays

Bonus plan

Resumo da oferta

ShipBob, Inc. is seeking a Senior Merchant Success Manager to deliver world-class service to enterprise and strategic merchants. You will oversee strategic reviews, craft account plans, and collaborate with executives to expand growth across ShipBob’s growing network.

This role emphasizes building trusted partnerships and driving measurable results. Remote work in the United States is supported, with a focus on improving merchant performance, optimizing supply chains, and guiding

Qualificações

• 4 - 6 years of experience in sales and merchant services in a related industry.
• Established ability to manage and foster a positive team culture.
• Demonstrated ability to build consultative and executive-level customer relationships.

Responsabilidades

• Work closely with internal stakeholders and team leads to continuously improve the merchant experience.
• Increase the average performance and KPIs of your customers’ to ensure a world-class customer experience.
• Coach team members to enhance performance to middle market, complex merchants.
• Analyze your merchants’ supply chain performance and identify opportunities or risks to help advise proactive countermeasures.
• Conduct business reviews and track merchant growth within ShipBob and identify areas for further expansion.
• Grow and maintain transparent and strategic relationships at all levels within your merchants.

Conhecimentos

Sales

Merchant services

Executive relationships

Team coaching

MS Office

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

ShipBob, Inc. is seeking a Senior Merchant Success Manager to deliver world-class service to enterprise and strategic merchants. You will oversee strategic reviews, craft account plans, and collaborate with executives to expand growth across ShipBob’s growing network.

This role emphasizes building trusted partnerships and driving measurable results. Remote work in the United States is supported, with a focus on improving merchant performance, optimizing supply chains, and guiding