Strategic Merchant Success Lead (Remote)

ShipBob, Inc.; Lake Michigan Beach (MI); Remote; USD 81,000 - 135,000; Full time

Benefits offered by this job

Health insurance

Parental leave

Holidays & PTO

Sick leave

Wellness days

401K match

Benefits package

Culture on Instagram

Job summary

ShipBob, Inc. is seeking a Senior Merchant Success Manager (Sr. MSM) to deliver world-class merchant experiences for enterprise and strategic clients. You will drive strategic reviews, executive-level engagement, and proactive account planning to expand and retain high-value relationships.

You will collaborate with internal teams to elevate merchant performance, manage complex middle-market accounts, and guide cross-functional initiatives that align with ShipBob’s growth objectives.

Qualifications

• 4 - 6 years of experience in sales and merchant services in a related industry.
• Business Review experience with internal and external stakeholders.
• Established ability to manage and foster a positive team culture.
• Demonstrated ability to build consultative and executive-level customer relationships.

Responsibilities

• Work closely with internal stakeholders and team leads to continuously improve the merchant experience.
• Increase the average performance and KPIs of your customers’ to ensure a world-class customer experience.
• Coach team members to enhance performance to middle market, complex merchants.
• Analyze your merchants’ supply chain performance and identify opportunities or risks to help advise proactive countermeasures.
• Conduct business reviews and track merchant growth within ShipBob and identify areas for further expansion.
• Grow and maintain transparent and strategic relationships at all levels within your merchants.
• Additional duties and responsibilities as needed.

Skills

Sales experience

Business reviews

Team leadership

Executive relationships

Conflict resolution

Communication skills

Fast-paced environment

MS Office

Job description

ShipBob, Inc. is seeking a Senior Merchant Success Manager (Sr. MSM) to deliver world-class merchant experiences for enterprise and strategic clients. You will drive strategic reviews, executive-level engagement, and proactive account planning to expand and retain high-value relationships.

You will collaborate with internal teams to elevate merchant performance, manage complex middle-market accounts, and guide cross-functional initiatives that align with ShipBob’s growth objectives.