Senior Merchant Success Leader (Remote)

ShipBob, Inc.; Rhode Island; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Basic Life

Paid Holidays & Flexible Time Off

Discretionary bonus plan eligibility

Job summary

ShipBob, Inc. is seeking a Senior Merchant Success Manager to deliver a world-class experience to our enterprise and strategic merchants. You will manage strategic reviews, forecast growth, and align executive relationships to maximize value and retention.

This role reports to the Manager, Merchant Success and supports a remote-first culture with ambitious growth plans. You will partner with internal stakeholders, analyze supply chain performance, and lead account planning to expand

Qualifications

• Proven ability to build consultative executive-level customer relationships.
• Advanced experience in Microsoft Office Suite.
• 4–6 years of experience in sales and merchant services.

Responsibilities

• Work closely with internal stakeholders and team leads to continuously improve the merchant experience.
• Increase the average performance and KPIs of customers to deliver world-class experience.
• Coach team members to enhance performance for middle-market, complex merchants.
• Analyze merchants' supply chain performance and identify opportunities or risks for proactive countermeasures.
• Conduct business reviews and track merchant growth and identify expansion opportunities.
• Grow and maintain strategic relationships at all levels within your merchants.
• Drive tactical account planning and execution.

Skills

Executive relationships

Sales experience

Team leadership

Microsoft Office

Job description

ShipBob, Inc. is seeking a Senior Merchant Success Manager to deliver a world-class experience to our enterprise and strategic merchants. You will manage strategic reviews, forecast growth, and align executive relationships to maximize value and retention.

This role reports to the Manager, Merchant Success and supports a remote-first culture with ambitious growth plans. You will partner with internal stakeholders, analyze supply chain performance, and lead account planning to expand