Senior Enterprise Merchant Success Leader (Remote)

ShipBob, Inc.; Heber (UT); Remote; USD 95,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Bonus eligibility

Job summary

ShipBob, Inc. is seeking a Senior Merchant Success Manager to drive world-class service for enterprise and strategic merchants. You will partner with internal stakeholders, lead strategic reviews, and translate merchant needs into actionable plans.

You will coach teams, analyze supply chain performance, and own relationships at the executive level to grow wallets and retention. This remote-friendly role reports to the Manager, Merchant Success and requires 4–6 years in sales and merchant

Qualifications

• 4–6 years of sales and merchant services experience.
• Advanced Microsoft Office skills.
• Ability to foster a positive team culture.
• Experience with enterprise/strategic merchants.

Responsibilities

• Improve merchant experience with internal stakeholders and team leads.
• Increase KPIs to deliver a world-class customer experience for merchants.
• Coach team members to serve middle-market, complex merchants.
• Analyze merchants' supply chain performance and identify opportunities or risks with proactive countermeasures.
• Conduct business reviews and track merchant growth and expansion opportunities.
• Maintain transparent, strategic relationships at executive levels.
• Drive account planning and expansion with merchants.

Skills

Sales experience

Merchant services

Executive relationships

Team coaching

Stakeholder management

Tools

Microsoft Office

Job description

ShipBob, Inc. is seeking a Senior Merchant Success Manager to drive world-class service for enterprise and strategic merchants. You will partner with internal stakeholders, lead strategic reviews, and translate merchant needs into actionable plans.

You will coach teams, analyze supply chain performance, and own relationships at the executive level to grow wallets and retention. This remote-friendly role reports to the Manager, Merchant Success and requires 4–6 years in sales and merchant