Remote Senior Merchant Success Manager - Enterprise Growth

ShipBob, Inc.; Athens (GA); Remote; USD 81,000 - 135,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Basic Life

Paid parental leave

Paid holidays & time off

Paid sick leave

Wellness days

401K Match

Comprehensive benefits

Culture & Instagram presence

Job summary

ShipBob is seeking a Senior Merchant Success Manager to grow and retain enterprise merchants. You will work with stakeholders to review business metrics, align strategic relationships at the executive level, and build trusted partnerships that drive results.

With 4–6 years in sales and merchant services, you will thrive in a fast-paced, high-performance culture, delivering executive-level guidance and strategic account planning from a remote-based role across the United States.

Qualifications

• 4–6 years of sales and merchant services experience.
• Experience with Business Reviews with internal and external stakeholders.
• Ability to foster a positive team culture.
• Proven ability to build executive-level customer relationships.
• Strong negotiation and conflict resolution skills.
• Excellent written and verbal communication.
• Desire to work in a fast-paced environment.
• Advanced Microsoft Office skills.

Responsibilities

• Collaborate with internal stakeholders to improve merchant experience.
• Increase the performance and KPIs of customers to deliver world-class service.
• Coach team members to support middle-market, complex merchants.
• Analyze merchant supply chain performance to identify opportunities or risks.
• Conduct business reviews and track merchant growth within ShipBob.
• Grow and maintain transparent strategic relationships at all levels within merchants.
• Additional duties and responsibilities as needed.

Skills

Sales & merchant services

Business Review

Team culture

Executive relationships

Conflict resolution

Communication skills

Fast-paced environment

Microsoft Office

Job description

ShipBob is seeking a Senior Merchant Success Manager to grow and retain enterprise merchants. You will work with stakeholders to review business metrics, align strategic relationships at the executive level, and build trusted partnerships that drive results.

With 4–6 years in sales and merchant services, you will thrive in a fast-paced, high-performance culture, delivering executive-level guidance and strategic account planning from a remote-based role across the United States.