Strategic Enterprise Customer Success Manager — Remote

Cast AI; United States; On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

401(k) retirement plan with company match

Access to comprehensive health plans

Learning budget for professional growth

Team-building events

Job summary

Cast AI is seeking a Customer Success Enterprise Account Manager to enhance customer relationships and manage accounts effectively. In this role, you will work closely with enterprise clients, ensuring their success with cloud solutions. Responsibilities include building relationships, identifying upsell opportunities, and guiding customers through product adoption. We offer a flexible remote-first work environment and comprehensive benefits including a 401(k) plan, access to healthcare, and professional growth resources.

Qualifications

• 5+ years of experience with enterprise organizations and complex decision-making.
• Proven track record in account management and upselling.
• Strong understanding of client needs and proposal tailoring.

Responsibilities

• Build and maintain long-term customer relationships.
• Execute upsell and cross-sell opportunities.
• Guide new customers through onboarding.

Skills

Enterprise account management

Cloud Infrastructure knowledge

Customer relationship management

Negotiation skills

Job description

Cast AI is seeking a Customer Success Enterprise Account Manager to enhance customer relationships and manage accounts effectively. In this role, you will work closely with enterprise clients, ensuring their success with cloud solutions. Responsibilities include building relationships, identifying upsell opportunities, and guiding customers through product adoption. We offer a flexible remote-first work environment and comprehensive benefits including a 401(k) plan, access to healthcare, and professional growth resources.