Remote Customer Success Manager — Enterprise SaaS & Adoption

3E; Crystal Bay (NV); Remote; USD 78,000 - 84,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance and disability coverage

Employee assistance program

Hybrid work options

Job summary

3E seeks a Customer Success Manager to transform customer relationships into lasting partnerships and help clients maximize value from our AI-enabled regulatory solutions. You will educate customers on Protect and Insight, guide adoption, and collaborate with two Account Managers to ensure renewal success.

This fully remote role supports Eastern and Central time zones with occasional travel (10–20%). You will partner with cross-functional teams across CS, Onboarding, Support, and Product to

Qualifications

• Strong relationship-building skills and the ability to engage confidently and empathetically with different customer stakeholders.
• Experience helping customers learn software, adopt new capabilities, and achieve meaningful outcomes.
• Strong organizational skills, with the ability to coordinate customer meetings, manage competing priorities, and follow through on commitments.
• Working knowledge of Microsoft 365 applications, including Excel, Outlook, Word, and PowerPoint, and the ability to learn new systems and tools.
• Experience supporting customer renewals, retention, or expansion in a recurring-revenue business.
• Familiarity with customer success measures such as net revenue retention (NRR), product adoption, and customer engagement.
• Experience with Salesforce, Gong, or similar CRM and customer engagement platforms.
• Exposure to environmental, regulatory, compliance, chemical, or other complex B2B software solutions.
• Experience supporting mid-market or enterprise customers across different locations.
• Familiarity with AI-enabled tools and an interest in exploring how emerging technology can improve customer experiences and workflows.

Responsibilities

• Guide customers through product capabilities, deliver training, and help them confidently adopt new features and workflows.
• Lead proactive outreach and develop customer success plans to increase product usage and engagement.
• Partner with two Account Managers to strengthen relationships and explore opportunities for value expansion and renewals.
• Monitor engagement, product usage, and customer feedback to recognize risks early and coordinate solutions.
• Collaborate with Customer Success, Onboarding, Support, and Product to connect customers with the right expertise.

Skills

Relationship building

Customer Success

Software training

Organizational skills

Renewals & upsell

NRR & engagement metrics

Salesforce experience

Gong experience

Tools

Salesforce

Gong

Job description

3E seeks a Customer Success Manager to transform customer relationships into lasting partnerships and help clients maximize value from our AI-enabled regulatory solutions. You will educate customers on Protect and Insight, guide adoption, and collaborate with two Account Managers to ensure renewal success.

This fully remote role supports Eastern and Central time zones with occasional travel (10–20%). You will partner with cross-functional teams across CS, Onboarding, Support, and Product to