Enterprise Customer Success Strategist Remote

Connecteam; Florida; Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Paid time off

Job summary

Connecteam is seeking a Strategic Customer Success Manager to oversee our largest US-based Enterprise and Strategic accounts in a fully remote capacity. The role requires a data-driven, consultative approach to retention, value realization, and advocacy across critical client relationships.

The ideal candidate has 3+ years in enterprise SaaS within CS/AM/Consulting, with proven experience managing high-value accounts and engaging C-level stakeholders.

Qualifications

• 3+ years of B2B SaaS experience in a CS/AM/Consulting role.
• Experience managing Enterprise/Strategic accounts (ACV $100K+).
• Proven ability to engage with and influence senior executives (VP, C-Level).
• Track record of driving expansion within a customer portfolio.

Responsibilities

• Develop strategic success plans aligned with customers' business objectives to ensure long-term retention and growth.
• Build relationships with C-level executives, IT and operational leaders to drive adoption and advocacy.
• Partner with customers to solve business challenges and maximize value of Connecteam’s platform.
• Collaborate with Sales to identify upsell/cross-sell opportunities and drive expansion.
• Leverage usage analytics and feedback to identify risks and opportunities for improvement.
• Work with Marketing to develop customer success stories and thought leadership.

Skills

Executive engagement

Enterprise SaaS

Stakeholder management

Data-driven decisions

Communication

Upselling / expansion

Cross-timezone collaboration

Job description

Connecteam is seeking a Strategic Customer Success Manager to oversee our largest US-based Enterprise and Strategic accounts in a fully remote capacity. The role requires a data-driven, consultative approach to retention, value realization, and advocacy across critical client relationships.

The ideal candidate has 3+ years in enterprise SaaS within CS/AM/Consulting, with proven experience managing high-value accounts and engaging C-level stakeholders.