Strategic Enterprise CSM — Remote, Revenue Growth

Bidgely; United States; Remote; USD 110,000 - 140,000; Full time

Job summary

A leading AI-powered SaaS company is looking for an experienced Customer Success Manager to own complex enterprise relationships. This fully remote role involves driving customer success strategies, managing customer renewals and expansions, and coordinating with cross-functional teams. The ideal candidate has over 5 years in customer success within a SaaS environment. Effective communication and emotional resilience are key to excel in this position. Competitive salary ranges from $110,000 to $140,000, with travel required at 10-20% over the year.

Qualifications

• 5+ years in Customer Success, Account Management, or equivalent client-facing ownership role within a SaaS Environment.
• 7-10 years preferred for highly complex enterprise environments.
• Experience owning renewals and influencing expansion.

Responsibilities

• Own customer success strategy and account management, driving renewals and expansions.
• Build structured success plans with measurable outcome tracking.
• Coordinate with cross-functional teams for effective problem resolution.

Skills

Executive-level Customer Relationship Management

Emotional resilience under pressure

Influencing cross-functional partners

Job description

A leading AI-powered SaaS company is looking for an experienced Customer Success Manager to own complex enterprise relationships. This fully remote role involves driving customer success strategies, managing customer renewals and expansions, and coordinating with cross-functional teams. The ideal candidate has over 5 years in customer success within a SaaS environment. Effective communication and emotional resilience are key to excel in this position. Competitive salary ranges from $110,000 to $140,000, with travel required at 10-20% over the year.