Senior AI SaaS Customer Success Manager (Remote)

Secondnature AI Inc.; United States; A distancia; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

A fast-growing AI training company is looking for a Customer Success Manager to manage client relationships, ensure customer adoption, retention, and drive growth for enterprise accounts. The role involves collaborating with stakeholders, using analytics to monitor engagement, and representing the company at client meetings. Candidates should have over 6 years of customer-facing experience, ideally in SaaS, and be comfortable working with CRM and analytics tools. This is a remote role with minimal travel requirements.

Formación

• 6+ years in customer-facing roles, ideally in SaaS.
• Proven track record of managing multiple accounts while driving retention and growth.
• Strong understanding of SaaS adoption strategies and customer lifecycle management.

Responsabilidades

• Own a portfolio of enterprise and mid-market accounts to ensure adoption and retention.
• Build deep, trusted partnerships with decision-makers and champions.
• Lead renewal cycles and identify expansion opportunities.

Conocimientos

Customer relationship management

Analytics

Problem-solving

Collaboration

Herramientas

Hubspot

Asana

Redash

Descripción del empleo

A fast-growing AI training company is looking for a Customer Success Manager to manage client relationships, ensure customer adoption, retention, and drive growth for enterprise accounts. The role involves collaborating with stakeholders, using analytics to monitor engagement, and representing the company at client meetings. Candidates should have over 6 years of customer-facing experience, ideally in SaaS, and be comfortable working with CRM and analytics tools. This is a remote role with minimal travel requirements.