Enterprise AI Success Manager

Druid AI; United States; On-site; USD 80,000 - 110,000; Full time

Job summary

A leading AI platform provider is seeking a Customer Success Manager to manage the post-sales relationship with enterprise customers. This role focuses on ensuring customers' success with the AI Agent platform, by delivering measurable business outcomes and fostering adoption. Responsibilities include portfolio management, regular QBRs, and stakeholder engagement. Ideal candidates will have 4–8 years in SaaS Customer Success, strong communication skills, and a proactive mindset. This is a full-time mid-senior level position based in the United States.

Qualifications

• 4–8 years of experience in Customer Success, Consulting, or Enterprise Account Management in SaaS or AI-driven software.
• Strong business process understanding, ideally from consulting, automation, or enterprise transformation environments.
• Excellent communication and storytelling skills, able to translate AI capabilities into tangible business impact.

Responsibilities

• Own a portfolio of enterprise customers, ensuring retention, expansion, and overall health.
• Act as the primary point of contact for senior stakeholders.
• Drive adoption of Druid’s Agentic AI platform through enablement sessions.

Skills

Customer Success

Consulting

Enterprise Account Management

Communication

Storytelling

Tools

Gainsight

Planhat

HubSpot Service Hub

Job description

A leading AI platform provider is seeking a Customer Success Manager to manage the post-sales relationship with enterprise customers. This role focuses on ensuring customers' success with the AI Agent platform, by delivering measurable business outcomes and fostering adoption. Responsibilities include portfolio management, regular QBRs, and stakeholder engagement. Ideal candidates will have 4–8 years in SaaS Customer Success, strong communication skills, and a proactive mindset. This is a full-time mid-senior level position based in the United States.