Enterprise Customer Success Manager — Remote

Forma; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Remote-first working environment

Medical, dental and vision insurance plans

Employee wellness program

Home Productivity program

401(k) savings plan

Flexible PTO policy

12 weeks Parental Leave

Job summary

A leading benefits technology company is seeking a Customer Success Manager to oversee 30+ commercial and enterprise accounts. You will foster strong relationships to ensure client satisfaction and success by guiding customers in leveraging the product effectively. The ideal candidate possesses 2-5 years of experience in customer success or account management and excels in communication and problem-solving. This fully remote position offers a flexible work environment and comprehensive benefits including medical insurance, 401(k) plan, and a flexible PTO policy.

Qualifications

• 2-5 years of experience in customer success or related customer-facing role.
• Strong interpersonal and communication skills to build trust with customers.
• Excellent problem-solving abilities with a proactive approach.

Responsibilities

• Manage a portfolio of 30+ customer accounts ensuring their success.
• Serve as primary point of contact, building strong relationships.
• Drive product adoption and conduct regular business reviews.

Skills

Customer success

Account management

Communication

Problem-solving

Organizational skills

Tools

Salesforce

Job description

A leading benefits technology company is seeking a Customer Success Manager to oversee 30+ commercial and enterprise accounts. You will foster strong relationships to ensure client satisfaction and success by guiding customers in leveraging the product effectively. The ideal candidate possesses 2-5 years of experience in customer success or account management and excels in communication and problem-solving. This fully remote position offers a flexible work environment and comprehensive benefits including medical insurance, 401(k) plan, and a flexible PTO policy.