Remote Customer Success Manager – Enterprise AI Solutions

3E; Clifton (TX); Remote; USD 78,000 - 84,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance

Disability coverage

Employee assistance program

Job summary

3E is seeking a Customer Success Manager to transform customer relationships into lasting partnerships and help clients leverage our evolving portfolio of solutions, including regulatory intelligence and AI tools.

This fully remote role supports Eastern and Central time zones with 10–20% travel, partnering with Account Managers to drive adoption, deliver product education, and steer renewals across CS, Onboarding, Support, and Product teams.

Qualifications

• 3+ years in Customer Success, Account Management, or similar roles in SaaS or tech.
• Proven ability to build and maintain relationships with multiple stakeholders.
• Experience enabling software adoption and training for users.
• Strong organizational skills to manage meetings and priorities.
• Working knowledge of Microsoft 365 apps; quick to learn new tools.

Responsibilities

• Develop trusted partnerships with customer stakeholders and drive value.
• Guide customers through product capabilities and deliver training.
• Create and execute customer success plans and proactive outreach.
• Collaborate with Account Managers to strengthen relationships and renewals.
• Monitor engagement and usage to identify risks early and coordinate solutions.

Skills

Relationship building

Software training

Org & coordination

MS 365 proficiency

Tools

Salesforce

Gong

CRM platforms

Job description

3E is seeking a Customer Success Manager to transform customer relationships into lasting partnerships and help clients leverage our evolving portfolio of solutions, including regulatory intelligence and AI tools.

This fully remote role supports Eastern and Central time zones with 10–20% travel, partnering with Account Managers to drive adoption, deliver product education, and steer renewals across CS, Onboarding, Support, and Product teams.