Strategic Enterprise Customer Success Manager

Rozgoo; United States; À distance; USD 90 000 - 130 000; Plein temps

Résumé du poste

Okta is seeking a Customer Success Manager to drive retention and value for our SLED customers in the United States. You will partner with C-level executives, align Okta’s capabilities with customer priorities, and lead cross-functional teams to resolve escalations and deliver measurable outcomes.

You will design proactive success plans, conduct Strategic Business Reviews, and identify renewal risks while spotting expansion opportunities.

Qualifications

• 3+ years of experience in customer success, account management or consulting with large enterprises.
• Experience managing relationships with SaaS-based enterprise products.
• Strong executive stakeholder management and communication skills.
• Comfort leading cross-functional initiatives with Sales, Support, Engineering and Product.

Responsabilités

• Deliver Customer Value by building strong customer and C-level relationships to understand goals and ensure ROI.
• Design and execute proactive success plans and strategic business reviews with clear KPIs.
• Collaborate with internal teams to resolve escalations and drive coordinated success motions.
• Represent the customer's voice to surface feedback and drive continuous improvement.
• Identify renewal risk and collaborate to remediate and spot expansion opportunities.

Connaissances

Customer success

Account management

Executive relationship mgmt

Communication skills

Cross-functional collaboration

Problem-solving

Travel up to 25%

Enterprise SaaS

Description du poste

Okta is seeking a Customer Success Manager to drive retention and value for our SLED customers in the United States. You will partner with C-level executives, align Okta’s capabilities with customer priorities, and lead cross-functional teams to resolve escalations and deliver measurable outcomes.

You will design proactive success plans, conduct Strategic Business Reviews, and identify renewal risks while spotting expansion opportunities.