Strategic Enterprise Customer Success Leader

Okta; Boston (MA); On-site; USD 151,000 - 208,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Equity

Paid leave

FSA

Job summary

Okta is hiring a Sr. Customer Success Manager to drive value and retention for Enterprise customers. You will report to the Regional Manager, Customer Success and align customer goals with Okta capabilities, acting as a strategic advisor and cross-functional champion.

The role emphasizes high-performance, problem-solving, and rapid execution, with travel up to 35% and a focus on renewals and expansion opportunities.

Qualifications

• 5+ years in customer success, account management, or consulting with enterprise clients.
• Proven ability to deliver exceptional customer experience at scale.
• Strong emotional intelligence and executive stakeholder development.
• Excellent presentation and communication skills with C-level audiences.
• Analytical thinker who asks the right questions and understands business priorities.

Responsibilities

• Deliver Customer Value by building strong relationships with executives to align business goals with Okta solutions.
• Design and execute proactive success plans and strategic business reviews with clear KPIs.
• Mobilize cross-functional teams to resolve escalations and drive coordinated actions.
• Represent the customer's voice to drive continuous improvement and product feedback.
• Identify renewal risks and collaborate to ensure renewals and expansions.
• Guide customers on adopting new Okta features to maximize business value.

Skills

Relationship management

Executive alignment

Strategic advisory

Cross-functional collaboration

Job description

Okta is hiring a Sr. Customer Success Manager to drive value and retention for Enterprise customers. You will report to the Regional Manager, Customer Success and align customer goals with Okta capabilities, acting as a strategic advisor and cross-functional champion.

The role emphasizes high-performance, problem-solving, and rapid execution, with travel up to 35% and a focus on renewals and expansion opportunities.