Strategic Enterprise Customer Success Leader

Okta; Columbia (SC); On-site; USD 151,000 - 208,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401(k)

Flexible spending account

Paid leave

Job summary

Okta is seeking a Sr. Customer Success Manager for the Enterprise Sector in the United States. You will build trusted relationships with C-level customers, align business goals with Okta's security and identity solutions, and drive measurable value and renewal confidence.

You will lead cross-functional teams across Sales, Support, Engineering, and Product to turn strategy into concrete outcomes, navigate complex enterprise environments, and accelerate customer success initiatives.

Qualifications

• 5+ years in a customer success, account management, or consulting role with enterprise clients
• Proven track record delivering exceptional customer experience at scale
• Strong executive stakeholder management and communication skills

Responsibilities

• Deliver Customer Value: build and nurture C‑level relationships to align business goals with Okta's capabilities
• Drive for results: design proactive success plans and SBRS with clear KPIs and timelines
• Win as a team: coordinate with Sales, Support, Engineering, and Product to resolve escalations
• Represent the customer's voice: surface feedback to drive continuous improvement
• Guide customers forward: identify new products/features and drive adoption and value
• Identify renewal risk and collaborate to remediate and spot expansion opportunities

Skills

Customer success

Account management

Consulting

Executive management

Job description

Okta is seeking a Sr. Customer Success Manager for the Enterprise Sector in the United States. You will build trusted relationships with C-level customers, align business goals with Okta's security and identity solutions, and drive measurable value and renewal confidence.

You will lead cross-functional teams across Sales, Support, Engineering, and Product to turn strategy into concrete outcomes, navigate complex enterprise environments, and accelerate customer success initiatives.