Strategic Enterprise Customer Success Manager

Okta; Minneapolis (MN); On-site; USD 151,000 - 208,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid leave

Job summary

Okta is seeking a Sr. Customer Success Manager to play a critical role in the growth and retention of the strategic account sector. You will report to the Regional Manager, Customer Success and translate objectives into business value for our customers.

The ideal candidate embodies a high-performance mindset, turning action into traction and thriving in change, with the ability to navigate constraints and deliver concrete outcomes across cross-functional teams.

Qualifications

• 5+ years in customer success or related role.
• Proven experience with enterprise SaaS.
• Strong communication and executive stakeholder skills.

Responsibilities

• Develop and nurture strong customer and C-level relationships to understand business goals and needs, ensuring retention, happiness, and ROI.
• Design and execute proactive success plans and Strategic Business Reviews with clear goals, KPIs, and timelines.
• Champion customers internally and mobilize cross-functional partners to resolve escalations and lead coordinated success motions.
• Represent the customer voice and surface feedback to drive continuous improvement.
• Identify and communicate relevant new products and features to help customers adopt and benefit from Okta's capabilities.
• Identify renewal risk and collaborate with internal teams to remediate and pursue expansion opportunities.

Skills

Customer success

Account management

SaaS

Executive relationships

Communication

Problem solving

Job description

Okta is seeking a Sr. Customer Success Manager to play a critical role in the growth and retention of the strategic account sector. You will report to the Regional Manager, Customer Success and translate objectives into business value for our customers.

The ideal candidate embodies a high-performance mindset, turning action into traction and thriving in change, with the ability to navigate constraints and deliver concrete outcomes across cross-functional teams.