Enterprise Customer Success Leader & C-Suite Advocate

Okta; Baltimore (MD); On-site; USD 151,000 - 208,000; Full time

Benefits offered by this job

Vision insurance

Flexible benefit account

Parental leave

401(k)

Job summary

Okta is seeking a Sr. Customer Success Manager for the Enterprise Sector to report to the Regional Manager, Customer Success.

You will be a strategic advisor, aligning Okta's capabilities with customers' business objectives and priorities to drive retention and value. The role emphasizes building executive relationships, coordinating with Sales, Support, Engineering and Product, and delivering proactive success plans.

Qualifications

• 5+ years of experience in customer success, account management, or consulting with large enterprises.

Responsibilities

• Deliver Customer Value: build strong customer and C-level relationships, translate technical concepts to business outcomes.
• Drive for results: design and execute proactive success plans and strategic business reviews with clear KPIs.
• Win as a team: coordinate cross-functional partners to resolve escalations and drive coordinated success motions.
• Represent the customer's voice: surface feedback to drive continuous improvement and evolution.
• Guide customers forward: communicate relevant new products and features to drive adoption and value.
• Identify renewal risk and partner with internal teams to remediate and spot expansion opportunities.

Skills

Customer success

Account management

Consulting

Executive communication

Relationship management

Strategic thinking

Job description

Okta is seeking a Sr. Customer Success Manager for the Enterprise Sector to report to the Regional Manager, Customer Success.

You will be a strategic advisor, aligning Okta's capabilities with customers' business objectives and priorities to drive retention and value. The role emphasizes building executive relationships, coordinating with Sales, Support, Engineering and Product, and delivering proactive success plans.