Strategic Enterprise CSM – Drive Executive Value & Retention

Okta; Iowa (LA); On-site; USD 151,000 - 208,000; Full time

Job summary

Okta seeks a Sr. Customer Success Manager to drive growth and retention for strategic accounts. You will build strong C‑level relationships, translate technical concepts into business value, and secure executive alignment between Okta and customers.

You will design success plans, lead strategic reviews, coordinate with Sales, Support, Engineering and Product, and identify renewal risks and expansion opportunities. Travel up to 25% may be required.

Qualifications

• 5+ years of experience in customer success, account management, or consulting.
• Experience with SaaS-based enterprise products.
• Strong executive relationship development.
• Excellent presentation and communication with C-levels.
• Ability to travel up to 25%.

Responsibilities

• Develop and nurture strong customer and C-level relationships to understand business goals and needs.
• Design and execute proactive success plans and strategic business reviews with clear goals and KPIs.
• Collaborate cross-functionally with Sales, Support, Engineering, and Product to resolve escalations.
• Represent the customer's voice to drive continuous improvement and surface feedback.
• Identify and communicate relevant new products and features to drive adoption and value.
• Identify renewal risks and collaborate to remediate and pursue expansion opportunities.

Skills

Customer Success

Account Management

SaaS

Executive communication

Cross-functional collaboration

Job description

Okta seeks a Sr. Customer Success Manager to drive growth and retention for strategic accounts. You will build strong C‑level relationships, translate technical concepts into business value, and secure executive alignment between Okta and customers.

You will design success plans, lead strategic reviews, coordinate with Sales, Support, Engineering and Product, and identify renewal risks and expansion opportunities. Travel up to 25% may be required.