Strategic Enterprise Customer Success Leader

Okta; Detroit (MI); On-site; USD 151,000 - 208,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Flexible spending account

Paid leave

Job summary

Okta is seeking a Sr. Customer Success Manager to drive strategic engagement with premier enterprise customers in a fast-moving SaaS environment.

You will build trusted advisor relationships, shape success plans, and align cross-functional teams to maximize retention and expansion while delivering measurable business value. You will report to the Regional Manager, Customer Success and work with Sales, Support, Engineering, and Product to navigate challenges, influence outcomes, and accelerate

Qualifications

• 5+ years in customer success, account management, or consulting with large enterprises (SaaS).
• Proven track record of delivering exceptional customer experience and scaling success.
• Strong emotional intelligence and executive stakeholder management.

Responsibilities

• Develop and nurture relationships with customers and C-level executives to ensure retention and ROI.
• Design and execute proactive success plans and strategic business reviews with clear goals and KPIs.
• Collaborate with Sales, Support, Engineering, and Product to resolve escalations and coordinate success motions.
• Represent the customer voice to drive continuous improvement and product enhancements.
• Identify renewal risk and coordinate with internal teams to remediate and pursue expansion opportunities.
• Communicate new products and features to help customers adopt and gain value from Okta.

Skills

Customer success

Account management

Consulting

SaaS

Executive relationships

Presentation skills

Analytical thinking

Cross-functional collaboration

Problem-solving

Travel readiness

Job description

Okta is seeking a Sr. Customer Success Manager to drive strategic engagement with premier enterprise customers in a fast-moving SaaS environment.

You will build trusted advisor relationships, shape success plans, and align cross-functional teams to maximize retention and expansion while delivering measurable business value. You will report to the Regional Manager, Customer Success and work with Sales, Support, Engineering, and Product to navigate challenges, influence outcomes, and accelerate