Strategic Enterprise Customer Success Leader

Okta; Columbus (OH); On-site; USD 151,000 - 208,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Flexible spending account

Paid time off

Job summary

Okta is seeking a Sr. Customer Success Manager in the United States (Columbus area) to safeguard and grow strategic enterprise relationships. You will translate complex technical concepts into business value, align executive stakeholders, and drive renewal and expansion opportunities.

The role emphasizes strategic planning, proactive success motions, and collaboration across Sales, Support, Engineering, and Product to deliver measurable outcomes for top customers.

Qualifications

• 5+ years in customer success, account management, or consulting with large enterprises.
• Proven track record delivering exceptional customer experience.
• Strong emotional intelligence and relationship management.
• Excellent presentation and communication with C-level executives.
• Strong listening and analytical skills with proactive questioning.
• Able to work cross-functionally and travel up to 25%.

Responsibilities

• Develop and nurture strong customer and C-level relationships to understand goals and drive retention.
• Design and execute proactive success plans with clear KPIs and timelines.
• Collaborate with Sales, Support, Engineering, and Product to resolve escalations.
• Represent the customer's voice to drive continuous improvement.
• Identify opportunities for product adoption and expansion.
• Monitor renewal risks and coordinate actions to secure renewals.

Skills

Customer success

Account management

Executive communication

Cross-functional collaboration

Job description

Okta is seeking a Sr. Customer Success Manager in the United States (Columbus area) to safeguard and grow strategic enterprise relationships. You will translate complex technical concepts into business value, align executive stakeholders, and drive renewal and expansion opportunities.

The role emphasizes strategic planning, proactive success motions, and collaboration across Sales, Support, Engineering, and Product to deliver measurable outcomes for top customers.