Strategic Enterprise Success Manager

Okta; Washington (District of Columbia); On-site; USD 151,000 - 208,000; Full time

Benefits offered by this job

Equity

Health insurance

401(k)

Flexible spending account

Paid leave

Job summary

Okta is seeking a Sr. Customer Success Manager to drive value and retention for enterprise customers in a fast-growing segment.

You will build trusted advisor relationships, align executive stakeholders, and lead cross-functional efforts to deliver tangible business outcomes. You will partner with Sales, Support, Engineering, and Product to resolve escalations, surface opportunities, and ensure renewals and expansions while maintaining a high-performance, results-driven mindset in a dynamic

Qualifications

• 5+ years in customer success, account management, or consulting with large enterprises.
• Proven track record delivering and scaling exceptional customer experience.
• Strong emotional intelligence and executive stakeholder management.
• Excellent presentation and communication with C-level executives.
• Strong listening/analytical skills; ability to understand customer priorities.
• Excellent interpersonal skills and cross-functional collaboration to win as a team.
• Technical problem-solving ability; experience with enterprise security tools is a plus.
• Willingness to travel up to 25%.

Responsibilities

• Develop and nurture strong customer and C-level relationships to understand business goals and ensure retention and ROI.
• Design and execute proactive success plans and Strategic Business Reviews with clear KPIs and timelines.
• Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations.
• Represent the customer's voice by surfacing feedback to drive continuous improvement.
• Identify and communicate relevant new products and features to help customers adopt Okta's capabilities.
• Identify renewal risk and collaborate with internal teams to remediate and spot expansion opportunities.

Skills

Customer success

Executive engagement

Cross-functional

SaaS experience

Strategic thinking

Tools

CRM tools

Job description

Okta is seeking a Sr. Customer Success Manager to drive value and retention for enterprise customers in a fast-growing segment.

You will build trusted advisor relationships, align executive stakeholders, and lead cross-functional efforts to deliver tangible business outcomes. You will partner with Sales, Support, Engineering, and Product to resolve escalations, surface opportunities, and ensure renewals and expansions while maintaining a high-performance, results-driven mindset in a dynamic