Strategic Enterprise Customer Success Manager

CYBEXO INC.® Accredited by Better Business Bureau Central Ontario. Registered TM in the US.; New York (NY); Presencial; USD 120.000 - 200.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Performance bonus opportunity

Medical, dental, and vision coverage

401(k) plan

Generous PTO

Paid parental leave

Descripción de la vacante

A technology services company in New York is seeking a Customer Success Manager to ensure customers successfully launch and adopt key product features. You will manage post-sale relationships and be the trusted partner for enterprise accounts. The ideal candidate has over 4 years in customer success within B2B SaaS environments and excellent communication skills. The role offers a competitive salary range and benefits including medical coverage, a 401(k) plan, and generous PTO.

Formación

• 4+ years in customer success/account management in B2B SaaS.
• Experience driving renewals and expansion in a metrics-driven environment.
• Comfortable working with technical integrations and complex accounts.

Responsabilidades

• Ensure successful customer launches and adoption of key features.
• Own post-sale relationships and adoption outcomes for a book of business.
• Track customer health metrics and drive improvements in retention.

Conocimientos

Consultative communication

Project coordination

Stakeholder management

Descripción del empleo

A technology services company in New York is seeking a Customer Success Manager to ensure customers successfully launch and adopt key product features. You will manage post-sale relationships and be the trusted partner for enterprise accounts. The ideal candidate has over 4 years in customer success within B2B SaaS environments and excellent communication skills. The role offers a competitive salary range and benefits including medical coverage, a 401(k) plan, and generous PTO.