Strategic Enterprise Customer Success Manager

CYBEXO INC.® Accredited by Better Business Bureau Central Ontario. Registered TM in the US.; New York (NY); On-site; USD 120,000 - 200,000; Full time

Benefits offered by this job

Competitive compensation

Performance bonus opportunity

Medical, dental, and vision coverage

401(k) plan

Generous PTO

Paid parental leave

Job summary

A technology services company in New York is seeking a Customer Success Manager to ensure customers successfully launch and adopt key product features. You will manage post-sale relationships and be the trusted partner for enterprise accounts. The ideal candidate has over 4 years in customer success within B2B SaaS environments and excellent communication skills. The role offers a competitive salary range and benefits including medical coverage, a 401(k) plan, and generous PTO.

Qualifications

• 4+ years in customer success/account management in B2B SaaS.
• Experience driving renewals and expansion in a metrics-driven environment.
• Comfortable working with technical integrations and complex accounts.

Responsibilities

• Ensure successful customer launches and adoption of key features.
• Own post-sale relationships and adoption outcomes for a book of business.
• Track customer health metrics and drive improvements in retention.

Skills

Consultative communication

Project coordination

Stakeholder management

Job description

A technology services company in New York is seeking a Customer Success Manager to ensure customers successfully launch and adopt key product features. You will manage post-sale relationships and be the trusted partner for enterprise accounts. The ideal candidate has over 4 years in customer success within B2B SaaS environments and excellent communication skills. The role offers a competitive salary range and benefits including medical coverage, a 401(k) plan, and generous PTO.