Strategic Customer Success Partner

GBG Plc; New York (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

A technology solutions provider is seeking a Customer Success Manager in New York. This role involves managing customer relationships, driving product engagement, and ensuring clients achieve their business goals. The ideal candidate will have over 3 years in customer-facing roles and a passion for delivering exceptional customer experiences. This full-time position offers the opportunity to work collaboratively across various internal teams to foster long-term client relationships.

Qualifications

• Minimum 3+ years in customer-facing roles.
• Proven track record of managing customer meetings.
• Strong passion for customer experience.

Responsibilities

• Manage customer relationships for base revenue retention.
• Design and measure customer health metrics.
• Identify upsell and cross-sell opportunities.

Skills

Customer account management

Stakeholder engagement

Data analysis

Problem-solving

Cross-functional collaboration

Tools

Salesforce

Power BI

Microsoft Office Suite

Job description

A technology solutions provider is seeking a Customer Success Manager in New York. This role involves managing customer relationships, driving product engagement, and ensuring clients achieve their business goals. The ideal candidate will have over 3 years in customer-facing roles and a passion for delivering exceptional customer experiences. This full-time position offers the opportunity to work collaboratively across various internal teams to foster long-term client relationships.