Strategic Enterprise Success Partner

SiteAware Inc.; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

A technology startup in Austin is seeking a Customer Success Manager to manage post-sales activities for enterprise clients. You will develop joint success plans, track customer engagement, and work closely with product teams. The ideal candidate has 3+ years of experience in customer success or account management, strong presentation skills, and familiarity with SaaS KPIs. This role involves building relationships and taking ownership to drive client success and retention.

Qualifications

• At least 3+ years of customer success or account management experience.
• Must be self-motivated, driven, and always focused on company goals.
• You are curious with a strong desire to learn about Siteaware's offerings.

Responsibilities

• Manage all post-sales activities for enterprise customers.
• Develop joint success plans to drive adoption and usage of the product.
• Track accounts to identify churn risk and eliminate it.

Skills

Customer relationship building

Objection handling

Strong presentation skills

SaaS KPIs familiarity

Self-motivated

Job description

A technology startup in Austin is seeking a Customer Success Manager to manage post-sales activities for enterprise clients. You will develop joint success plans, track customer engagement, and work closely with product teams. The ideal candidate has 3+ years of experience in customer success or account management, strong presentation skills, and familiarity with SaaS KPIs. This role involves building relationships and taking ownership to drive client success and retention.