Strategic Enterprise CSM: Growth & Renewals

Ivo; San Francisco (CA); On-site; USD 150,000 - 170,000; Full time

Benefits offered by this job

Competitive compensation

Relocation assistance

Medical, dental, and vision plans

Unlimited PTO

Office amenities and team building events

Job summary

A leading SaaS company in San Francisco is seeking a skilled Customer Success Manager to enhance customer engagement and maximize value from their product. Responsibilities include onboarding new clients, managing accounts for retention, providing training, and advocating for customer needs. The ideal candidate has 3-6 years of experience in customer success roles within SaaS and possesses excellent communication skills. This position offers competitive compensation, unlimited PTO, and comprehensive benefits, including medical and relocation support.

Qualifications

• 3-6 years of experience in a SaaS customer success or account management role.
• Proven track record with mid-market to enterprise customers.
• Strong understanding of value-based selling techniques.

Responsibilities

• Lead customers through onboarding and establish success plans.
• Act as the primary contact for customer inquiries.
• Manage customer accounts to achieve long-term retention.
• Provide product demonstrations and training sessions.
• Develop resources for customers and conduct business reviews.
• Create recovery plans and emphasize product value.
• Build relationships across customer portfolios.
• Drive user-level adoption of the platform.
• Advocate for customer challenges internally.

Skills

SaaS customer success

Account management

Exceptional communication

Interpersonal skills

Customer success strategies

Retention planning

Job description

A leading SaaS company in San Francisco is seeking a skilled Customer Success Manager to enhance customer engagement and maximize value from their product. Responsibilities include onboarding new clients, managing accounts for retention, providing training, and advocating for customer needs. The ideal candidate has 3-6 years of experience in customer success roles within SaaS and possesses excellent communication skills. This position offers competitive compensation, unlimited PTO, and comprehensive benefits, including medical and relocation support.