Enterprise Growth & Adoption Strategist

Nimble; New York (NY); On-site; USD 130,000 - 160,000; Full time

Benefits offered by this job

Work on a deeply technical platform

Define the future of Web Search Agents

Build alongside a sharp, mission-driven team

Job summary

A leading tech company is seeking a Strategic Customer Success Manager to drive customer adoption and retention across enterprise accounts. You will connect business needs with technical solutions and manage complex stakeholder relationships. The ideal candidate has over 6 years of SaaS experience, strong technical aptitude, and excellent communication skills. This role is critical for ensuring customer success and maximizing the value of the company's platform. The position is based in New York with a salary range of $130-160k depending on qualifications.

Qualifications

• 6+ years of customer-facing experience in SaaS, including post-sale roles.
• 3+ years supporting enterprise customers, ideally in a high-growth startup environment.
• Experience partnering with technical stakeholder teams.

Responsibilities

• Own revenue growth and retention for a portfolio of enterprise customers.
• Build relationships with key stakeholders to ensure long-term adoption.
• Run QBRs/EBRs with enterprise customers.

Skills

Customer Success

Account Management

Technical Aptitude

Excellent Communication

Proactive Mindset

Job description

A leading tech company is seeking a Strategic Customer Success Manager to drive customer adoption and retention across enterprise accounts. You will connect business needs with technical solutions and manage complex stakeholder relationships. The ideal candidate has over 6 years of SaaS experience, strong technical aptitude, and excellent communication skills. This role is critical for ensuring customer success and maximizing the value of the company's platform. The position is based in New York with a salary range of $130-160k depending on qualifications.