Strategic Customer Success Manager - Enterprise Accounts

Lancope; Georgia; Hybrid; USD 80,000 - 120,000; Full time

Job summary

A leading tech company is looking for a Customer Success Manager to join their team, focused on customers in the Central US or West Coast. This role involves managing relationships, ensuring customer satisfaction, and helping customers realize the value of services offered. Ideal candidates will have 5-7 years of relevant experience, a strong customer-centric approach, and background knowledge of network and security products. We seek someone creative and proactive, capable of thriving in a dynamic environment.

Qualifications

• Minimum 5-7 years of experience in account management or enterprise customer service.
• Strong customer focus and passion for helping customers succeed.
• Proactive and results-oriented, capable of managing multiple projects.

Responsibilities

• Manage relationships for high-value customers.
• Establish trusted adviser relationships with customers.
• Engage with customer stakeholders to define product value.
• Collaborate with internal teams to enhance customer experiences.
• Develop materials to increase customer satisfaction and retention.

Skills

Customer focus

Creative problem-solving

Attention to detail

Strong prioritization skills

Excellent verbal and written communication

Self-starter

Education

BA/BS preferred

Tools

Network and Security products

Job description

A leading tech company is looking for a Customer Success Manager to join their team, focused on customers in the Central US or West Coast. This role involves managing relationships, ensuring customer satisfaction, and helping customers realize the value of services offered. Ideal candidates will have 5-7 years of relevant experience, a strong customer-centric approach, and background knowledge of network and security products. We seek someone creative and proactive, capable of thriving in a dynamic environment.