Enterprise Customer Success Leader: Drive Adoption & Growth

Findigs; New York (NY); Hybrid; USD 145,000 - 175,000; Full time

Benefits offered by this job

Competitive compensation including equity

Flexible Paid Time Off (PTO) policy

Health benefits and 401(k) matching

Monthly gym stipend and daily lunch provided

Job summary

A leading rental technology company in New York seeks an experienced Enterprise Customer Success Manager to manage strategic relationships with key clients. This role focuses on optimizing platform adoption and ensuring customer success through proactive engagement and strategic planning. Candidates should have over seven years of experience in B2B SaaS environments, alongside strong problem-solving and analytical skills. This hybrid role allows some remote work options on the East or West Coast.

Qualifications

• 7+ years of experience in a customer-facing role focused on enterprise accounts.
• Proven ability to build strategic relationships with senior executives.
• Exceptional presentation skills for diverse audiences.

Responsibilities

• Serve as a primary point of contact for enterprise and key mid-market clients.
• Develop and execute strategic account plans to drive platform adoption.
• Monitor account health and product usage to identify risks and opportunities.

Skills

Customer relationship management

Strategic problem-solving

Analytical skills

Presentation skills

Tools

Salesforce

HubSpot

Gainsight

Job description

A leading rental technology company in New York seeks an experienced Enterprise Customer Success Manager to manage strategic relationships with key clients. This role focuses on optimizing platform adoption and ensuring customer success through proactive engagement and strategic planning. Candidates should have over seven years of experience in B2B SaaS environments, alongside strong problem-solving and analytical skills. This hybrid role allows some remote work options on the East or West Coast.