Strategic Enterprise Customer Success Manager

Flinn.ai; New York (NY); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Unlimited vacation

Flexible working hours

Employee-friendly stock options

Health activities support

Job summary

A progressive technology company based in New York is seeking a Customer Relationship & Success Manager to enhance client satisfaction among US enterprise clients. The role involves building meaningful relationships, managing client onboarding, and collaborating with sales to identify growth opportunities. Ideal candidates will possess excellent interpersonal skills, a strong understanding of complex topics, and the ability to thrive in a fast-paced environment while traveling approximately twice a month for client meetings. Flexibility and unlimited vacation are part of the compensation package.

Qualifications

• Enjoy working closely with customers.
• Ability to manage multiple priorities.
• Experience in medical or pharmaceutical compliance is a plus.

Responsibilities

• Serve as the primary trusted advisor for clients post-contract.
• Build long-term relationships with enterprise manufacturers.
• Identify expansion opportunities and partner with sales.

Skills

Ability to build rapport quickly

Strong independence

High-quality work delivery

Native or near-native fluency in American English

Proactive and highly organized

Job description

A progressive technology company based in New York is seeking a Customer Relationship & Success Manager to enhance client satisfaction among US enterprise clients. The role involves building meaningful relationships, managing client onboarding, and collaborating with sales to identify growth opportunities. Ideal candidates will possess excellent interpersonal skills, a strong understanding of complex topics, and the ability to thrive in a fast-paced environment while traveling approximately twice a month for client meetings. Flexibility and unlimited vacation are part of the compensation package.