Strategic Enterprise Customer Success Leader

Orum ?; United States; Remote; USD 108,000 - 132,000; Full time

Benefits offered by this job

Flexible Vacation Policy

Meaningful stock options

90% healthcare coverage

Paid holidays

Equipment reimbursement

Company retreats

Job summary

A leading technology company is looking for a Senior Customer Success Manager to oversee the entire post-sale customer journey. This role involves building relationships with key customers, guiding them to unlock the full value of the product, and ensuring their success throughout their lifecycle. The ideal candidate has over 5 years of experience in a B2B SaaS environment and strong communication skills. This position offers flexibility to work from anywhere in the United States.

Qualifications

• 5+ years of experience in a Customer Success role within a B2B SaaS environment.
• Proven success managing enterprise-level accounts and driving customer outcomes.
• Comfortable working independently in a fast-moving environment.

Responsibilities

• Become a strategic advisor for your customers by understanding their goals.
• Help customers unlock the full value of Orum through best practices.
• Build relationships with key stakeholders across accounts.

Skills

Customer Success

Communication skills

Proactive execution

Data-driven conversation

Customer lifecycle management

Tools

Salesforce

Gainsight

Zendesk

HubSpot

Job description

A leading technology company is looking for a Senior Customer Success Manager to oversee the entire post-sale customer journey. This role involves building relationships with key customers, guiding them to unlock the full value of the product, and ensuring their success throughout their lifecycle. The ideal candidate has over 5 years of experience in a B2B SaaS environment and strong communication skills. This position offers flexibility to work from anywhere in the United States.