Executive Enterprise Customer Success Lead

Search Partner Group, LLC; Austin (TX); Hybride; USD 140 000 - 160 000; Plein temps

Avantages offerts par ce poste

Health benefits

Retirement plans

Paid time off

Professional development

Career advancement opportunities

Résumé du poste

Search Partner Group, LLC, a leading enterprise technology partner, seeks a Strategic Customer Success Manager to nurture a portfolio of high-value customers. You will align business objectives with technology solutions, drive adoption, retention and growth, and partner with Sales for expansion opportunities.

The role requires 5+ years in Customer Success with executive-level engagement, strong problem solving, and a strategic mindset. Flexible work arrangements may apply for select locations.

Qualifications

• 5+ years of direct Customer Success experience.
• Experience managing Strategic, Global or large Enterprise customers.
• Strong business acumen and ability to translate problems into outcomes.

Responsabilités

• Own strategic relationships with a focused portfolio of high-value enterprise customers.
• Develop deep understanding of each customer's business objectives and technology environment.
• Build trusted relationships across levels from practitioners to VP/C-suite.
• Develop strategic Success Plans linking priorities to measurable outcomes.
• Drive product adoption, value realization, retention and renewals.
• Lead Executive Business Reviews and strategic planning discussions.

Connaissances

Customer Success

Executive presence

Enterprise software

SaaS

Relationship management

Strategic planning

Outils

Salesforce

Gainsight

Totango

Description du poste

Search Partner Group, LLC, a leading enterprise technology partner, seeks a Strategic Customer Success Manager to nurture a portfolio of high-value customers. You will align business objectives with technology solutions, drive adoption, retention and growth, and partner with Sales for expansion opportunities.

The role requires 5+ years in Customer Success with executive-level engagement, strong problem solving, and a strategic mindset. Flexible work arrangements may apply for select locations.