Strategic Enterprise CSM — Remote, Growth & Advisory

Connecteam; Atlanta (GA); Remote; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off

401(k)

Job summary

Connecteam is seeking a Strategic Customer Success Manager to oversee its most significant US Enterprise accounts in a fully remote role. You will partner with C-level leaders to drive retention, expansion, and advocacy across complex organizations, leveraging digital transformation and adoption strategies to maximize value.

You will collaborate with global teams, manage cross-functional initiatives, and contribute to thought leadership through case studies while traveling as needed for

Qualifications

• 3+ years of B2B SaaS experience in a Customer Success, Account Management, or Consulting role.
• Experience managing Enterprise/Strategic accounts (ACV of $100K+)
• Proven ability to engage with and influence senior executives (VP, C-Level)
• Track record of driving expansion within a customer portfolio
• Expertise in digital transformation, change management, and complex adoption strategies
• Excellent verbal and written communication skills, including executive presentations
• Analytical mindset with experience leveraging customer data for decision-making
• Ability to thrive in a fast-paced, high-growth environment and drive initiatives independently
• Experience collaborating with global teams across different time zones
• This role is fully remote; however, occasional travel may be required for onsite customer visits, executive business reviews, and industry events.

Responsibilities

• Customer Strategy & Value Realization: Develop and execute strategic success plans aligned with customers’ key business objectives to ensure long-term retention and growth.
• Enterprise Stakeholder Engagement: Build and nurture strong relationships with C-level executives, IT teams, and operational leaders to drive adoption and advocacy.
• Consultative Approach: Partner with customers to solve critical business challenges, implement best practices, and maximize the value of Connecteam’s platform.
• Expansion & Growth: Identify expansion opportunities within accounts and collaborate with Sales to drive upsells and cross-sells.
• Data-Driven Decision-Making: Leverage customer usage analytics and feedback to proactively identify risks, opportunities, and areas for improvement.
• Customer Advocacy & Thought Leadership: Partner with Marketing to develop case studies and promote customer success stories.
• Escalation Management: Act as the primary escalation point, working cross-functionally to resolve complex challenges quickly and effectively.
• Industry Expertise & Best Practices: Stay ahead of industry trends, competitors, and workforce management best practices to serve as a subject matter expert.

Skills

B2B SaaS

Executive engagement

Enterprise accounts

Expansion / upsell

Digital transformation

Change management

Communication skills

Analytical mindset

Global collaboration

Travel willing

Job description

Connecteam is seeking a Strategic Customer Success Manager to oversee its most significant US Enterprise accounts in a fully remote role. You will partner with C-level leaders to drive retention, expansion, and advocacy across complex organizations, leveraging digital transformation and adoption strategies to maximize value.

You will collaborate with global teams, manage cross-functional initiatives, and contribute to thought leadership through case studies while traveling as needed for