Senior Mid-Market Enterprise CSM - Remote

United States Digital Space LLC; United States; Remote; USD 47,000 - 131,000; Full time

Job summary

Remote is hiring a Senior Mid-Market/Enterprise Customer Success Manager to accelerate revenue through value-based consultations and tailored product demonstrations. You will act as a trusted partner for enterprise clients, driving retention, expansion and multi-product adoption across cross-functional teams.

This fully remote role reports to the Customer Experience team and requires expert English communication, strategic thinking, and mentoring of peers.

Qualifications

• Extensive experience as a Senior Customer Success Manager (CSM).
• Ability to anticipate portfolio risks and steer strategy without micromanagement.
• Proven track record in ownership of accounts, retention and expansion.

Responsibilities

• Accelerate revenue by delivering value-based consultations and product demonstrations.
• Serve as trusted partner for enterprise opportunities and drive multi-product adoption.
• Lead cross-functional initiatives with Product, Sales, Marketing and Solutions to align efforts.

Skills

Senior CSM

Risk anticipation

Account ownership

Cross-functional collaboration

Strategic communication

Mentorship

AI adoption

Customer retention

English proficiency

Job description

Remote is hiring a Senior Mid-Market/Enterprise Customer Success Manager to accelerate revenue through value-based consultations and tailored product demonstrations. You will act as a trusted partner for enterprise clients, driving retention, expansion and multi-product adoption across cross-functional teams.

This fully remote role reports to the Customer Experience team and requires expert English communication, strategic thinking, and mentoring of peers.